For returns …
The customer may return a product purchased on the Baudilaine.com website under the following conditions:
Sale and promotional items cannot be returned, whether by parcel or brought directly back to the "Les Textiles Rechaintois" shop.
The customer must inform the seller within a maximum of 14 calendar days following receipt of the order, quoting the order number, before returning the product concerned.
The cost of returning the product is borne by the customer.
The product returned to the seller must not have been used. It must be returned in its original packaging and condition and in the same quantity as purchased on the website (for example, if 17 balls of a product were purchased, 17 balls must be returned).
If the buyer benefited from reduced shipping costs for the returned product, the refund of the returned product will be reduced by the shipping costs that should have been charged to the customer when the seller shipped it.
Returns for excess quantity (too many balls) are only accepted at the shop located at 9, rue Nicolas Arnold, B4800 Petit-Rechain (Belgium), on presentation of the detailed order document. Exchange for new merchandise or a credit note is then accepted if the balls are in their original condition and if the merchandise is still part of the collections available in store.